15 good reasons for legal professionals to collaborate online
Hyarchis offers an SaaS platform with a total solution that seamlessly integrates all Hyarchis products.
From this single platform, through which everything is recorded, managed and shared centrally, a lawyer can communicate with all parties concerned in a case. All parties concerned have easy access and insight into the case, and they can carry out activities to help move the case forward. And because an online platform places no restriction on where and when you can work, the process can be handled more quickly, and you save an enormous amount of time.
The prerequisites for collaborating on a case online are that the client wants to be involved, the law firm wants to put the client first, and the technology is ready to go. In other words, there’s nothing standing in the way of the legal profession collaborating online.
We’ll show you 15 good reasons why this topic should be placed high on your agenda:
- Be KEI-ready: the digitisation of the Dutch judiciary (under the KEI quality and innovation programme) is a positive first step towards facilitating online collaboration. And now, with a properly configured, well arranged online collaboration platform, you will be ready to collaborate with the Dutch courts easily and online.
- Work more efficiently: it’s faster to work together on cases online. Certain activities can be handed over to the client, an employee or a third party. Online collaboration speeds up your processes, reduces errors, and allows you to spend less time on a case while getting more done. The system also easily facilitates working with a “flexible layer”.
- Save on costs: working faster and more smoothly means being able to reduce your operating costs, both in terms of work and time and in relation to other expenses like transport and printing costs, for example.
- Be more customer-centric: when you use online collaboration tools, you show that your office puts the customer first. Clients want more online services, they want to do more themselves and they want more insight.
- Promote trust: the trust that clients have in law firms has unfortunately not improved in recent years. As a result, customer experience has become a priority. Online collaboration creates transparency, which in turn promotes trust and engagement on the part of your client.
- Bring your clients on board: your clients want to be more closely involved in their cases. So give them the opportunity to get involved, and you’ll get a high-quality experience in return.
- Enable flexibility: you can work on a case anywhere you like and still always be sure that you have the latest version of the documents. Team members and clients also have absolutely secure access to the system around the globe.
- Promote task-driven work: to accelerate the process of taking action and coordinating, it’s important to view each case as a project. Working digitally and with a project-based approach—and with the right tools—you can monitor the progress, activities and budget for a case down to the finest details.
- Ensure an optimum document flow: because everything is stored centrally in one location, there’s no need to go searching for wayward documents any more. It’s a breeze to upload and download documents and files. For example, a photo of a document can be taken with a smartphone and quickly added to the digital case.
- Reduce non-billable time: with online collaboration, you can drastically reduce the number of non-billable hours. This gives you more time to spend on your clients or other activities, like further developing your business.
- Provide clear invoices: because clients have more insight into the case, they are more likely to understand the bill and accept this as being fair. Not only do you get paid faster, your office comes across as customer-friendly and you can count on return clients year after year.
- Free up time in the back office: because various tasks carried out by your support staff can be automated or handled directly by the clients, these employees now have more time to deal with other matters. Moreover, they have more time to spend on client contact, such as answering queries.
- Ensure a secure work environment: in any form of work, privacy must play a key role, and this applies equally to working with online tools. With online collaboration, you only share documents with selected individuals and only for as long as you want, and you do this in an online environment in which privacy and data security are taken extremely seriously.
- Implement alternative revenue models: online collaboration is perfect for implementing alternative revenue models based on increased and better insight. With this possibility, you can add fixed-fee billing, for example, to your standard hourly billing model.
- Stay on top of things and report progress: everyone can see the latest status of the case at any given time, and you can follow the progress of every task, which makes it easy to take corrective measures where needed. And being able to report on the progress is a powerful advantage too.