Introducing: Adriaan Hoogduijn, COO

Adriaan Hoogduijn

I have been Chief Operating Officer at Hyarchis for a few months now, so it is high time I introduced myself. My name is Adriaan Hoogduijn, I am 31 years old and originally from The Hague. A few years ago, I moved to Kaunas, Lithuania’s second city, and subsequently developed a consultancy business here, helping foreign companies establish a presence in Lithuania. These are usually start-ups, scale-ups and companies looking for opportunities to expand to new markets.

Building a development team

Hyarchis is one of those companies looking to expand. Last December, I got in touch with Andre van der Doelen, Hyarchis’ owner and managing director, who wanted to build a development team that would significantly innovate Hyarchis’ product suite. I set up an office for this during the first six months of this year, and it was opened by the Dutch Minister for Foreign Trade and Development Cooperation Sigrid Kaag in the summer.

The cooperation with Hyarchis worked out so well that I stayed on, and I have also taken on the responsibility of thoroughly updating the development process. Our team in Lithuania now comprises twelve software developers, who will work on revamping our product suite. Our customers will start to benefit from this early next year, when we will be launching a significantly improved version of HDC and going live with Blurrify, our first product based on artificial intelligence. Blurrify lets our customers dig into their archives and automatically blur out any data that is not permitted, thus becoming GDPR-compliant at the touch of a button.

I hope to meet many of you in person over the next few months. If you happen to be in the neighbourhood, you can see me at Road2TheNorthXL in Nieuwegein on 21 November, where I’ll be speaking on behalf of Hyarchis about doing business in the Baltics. Hope to see you soon!

Intrasurance innovates and opts for full integration of Hyarchis Document Management and Hyarchis Document Composition

intrasurance

Insurance companies; we’re glad they’re there when something bad happens. Most of the time, however, an insurance policy is not top of mind for consumers or businesses. And yet we all find it important that, when we do need to turn to our insurer, the claim is handled quickly and effectively. In short, it’s vital for an insurance company to continue to develop in order to satisfy customer needs. Intrasurance Group understands this and provides a policy and claims administration system that enables consumers to view and manage their insurance policies online, 24/7. Intrasurance Group consists of two segments: it offers a platform where consumers can take out an insurance policy directly (Intrasurance – verzekeruzelf.nl), and it offers insurance companies and brokers its IT solutions (Intrasurance Technology Services – ITS).

ITS develops innovative IT solutions in the area of online insurance. To serve insurance companies and brokers and help increase their competitive strength in the private non-life insurance market, ITS offers a PaaS policy and claims administration system for non-life insurance.

Intrasurance has purchased Hyarchis Document Management and Document Composition in order to further develop its own platform. In addition, ITS and Hyarchis have entered into a partnership to further develop the PaaS policy and claims administration system, with the aim of giving insurers and brokers the best possible support. So there are two sides to this partnership. Jan van der Struik, Managing Director at Intrasurance, tells us about his experience.

The challenges at Intrasurance & ITS

Jan van der Struik came to work for Intrasurance with a clear mission: enable the growth of the insurance and technology services company. To achieve this, a roadmap was created and it was concluded that if the company wanted to grow, it would have to go modular in its approach. The insurance and technology services company decided that, rather than building the “document exchange” module itself, it preferred to collaborate with a strong external partner. “We needed a document management system and we needed it fast, not just for our own insurance platform ‘verzekeruzelf.nl’, but also to innovate our PaaS system at ITS,” explains Van der Struik. “I invited eight parties to bid and, of these, Hyarchis proved to offer the best value for money. What’s more, Hyarchis was able to get to work right away, which was important given that we wanted to go live within seven months.”

For many of its modules, Intrasurance Group builds the IT solutions in house, but this is not possible for all modules. “We built a monolithic system ourselves. But because we are not specialists in, for example document management, we decided to partner with a company that is. To be prepared for the future and the platform economy, it was important for us to build a more modular system at ITS, with an API layer to allow partner applications to connect and communicate. In our view, the first order of business was a smoothly running document management system.” Van der Struik explains that, though the DMS is not a game changer at Intrasurance Group, the system is important enough that they wanted to connect Hyarchis Document Management (HDM) to the platform first. “Our documents were spread far and wide; this didn’t cause any problems for the end customer, but it was a nuisance for us. A DMS that keeps all the documents together in one place was a must for us, especially considering the GDPR.”

Hyarchis & Intrasurance (verzekeruzelf.nl)

Making it possible for the end user to see all correspondence and the entire policy history was Intrasurance’s long-cherished wish. Connecting Hyarchis to the insurer’s platform is a big relief, explains Van der Struik. “We store all documents and correspondence in our system, from email to policies. Beyond the fact that, thanks to Hyarchis, these documents are now stored in a well-organised manner, we can now also configure retention periods and authorisations automatically. HDM also helps me to comply with the new legislation.”

In addition to opting for HDM, Intrasurance is also busy implementing Hyarchis Document Composition (HDC). “A personal approach is what can really make the difference for a company. We are making sure that we will also be able to work with HDC soon so that we can approach the right customer at the right time with the right message. This way, for example, templates can be created so that the business has faster and more independent contact with the end customer.”

Hyarchis & ITS

Intrasurance is not just using the Hyarchis software for its own platform: the insurer has also entered into a partnership with Hyarchis to support other insurers and brokers with ITS’ IT solution. As with any new relationship, the first thing is to get to know each other, to find out what the other party is all about. “In the early stages of the partnership, it was important to make sure that everything was crystal clear. However, because of the time constraints, there wasn’t always enough time to agree all the details in advance. I only knew that we had to go live in seven months’ time. The pressure was high and, due to the complexity of our IT solution, it was difficult for the Hyarchis consultants to fully understand all the ins and outs.” To facilitate smoother coordination, it was decided to have the Hyarchis consultants work directly on location at ITS. “The consultants being on-site gave our collaborative efforts a real boost. Once at ITS, they could liaise directly with the responsible persons and this helped advance the implementation of HDM. After months of hard work, we have now reached the point where we will soon go live and other insurers can get to know all the advantages of Hyarchis’ DMS.”

The future

The ultimate goal of Intrasurance (verzekeruzelf.nl) is to be, at all times, relevant in the life of an individual. “We want to do this by building an ecosystem into the platform, one that extends further than to insurance claims alone. We want to add services, like actively warning insured parties that severe weather is on its way that could cause damage. With such services, we can be relevant to our customers.” To achieve this goal, this branch of Intrasurance Group needs partners like Hyarchis. “People need to be able to access their insurance documents, wherever and whenever they like. We also feel it’s important to be relevant to our customer at the crucial moments. Certain triggers in the system could ensure that certain messages are sent out to the customer, like in the event of impending severe weather conditions, explains Van der Struik. “Our services must be focused on maintaining high customer satisfaction, even when customers are far away. Ultimately, at the moment of truth, when an insured party has suffered loss or damage, that’s when we really have to come through and give our customer the ultimate customer experience.”

The partnership is also very important to ITS: “Our platform has been developed from the customer’s perspective and based on their experience. Since this perspective and experience changes constantly, we also need to keep innovating so that we can offer insurers attractive propositions. We are very happy that we have entered into this partnership with Hyarchis and that we are now live. This gives us the best business solutions with the right balance between risk and assurance.”

Minister Sigrid Kaag opens Hyarchis office in Lithuania

Minister Kaag Hyarchis

Last week, King Willem-Alexander and Minister for Foreign Trade and Development Cooperation Sigrid Kaag paid a state visit to the Baltic region. Part of their trip involved a visit to the Lithuanian offices of content and online collaboration solutions specialist Hyarchis last Friday. As well as Hyarchis, Minister Kaag met with six other Dutch companies that had found their way to Kaunas, Lithuania’s second-largest city. During her visit, Minister Kaag officially launched Hyarchis’ activities in what has been dubbed the ‘Silicon Valley’ of the Baltic states.

An undiscovered tech hub

In Lithuania, Minister Kraag met exclusively with tech companies, each with their own unique identity, though all with the shared ambition of expanding their activities into the country. Keen to grow and develop further, these companies had noticed that the talent they needed in order to do this was sorely lacking in the Netherlands — a sentiment Andre van der Doelen, founder and managing director of Hyarchis, gave voice to during the state visit: “Since talent is harder to attract in the Netherlands, our search led us to the decision to form a team in Lithuania. We’ve realised that we can attract top talent here, which accelerates the pace of our product development. For us and other tech companies, Lithuania — and Kaunas in particular — is an as yet undiscovered tech hub. Kaunas is also home to the largest university of technology in the Baltics, so we can be sure that we have the most well-trained people right on our doorstep.”

The aim of the meeting was to explain to Minister Kaag the motivations for expansion into Lithuania and to tell her about Dutch entrepreneurs’ experiences in the country.  After Minister Kaag’s visit, celebrations for the opening of Hyarchis’ Lithuanian office got under way. New colleagues attended the event, as well as representatives from the local universities, the national investment promotion agency, business partners and the local council. The latter presented Hyarchis with an official city flag as a welcome gift, which has since found its way to the Eindhoven office.

Hyarchis is hugely grateful for the very warm welcome in Lithuania!

Click here to read the article on the Minister’s visit in Het Financieele Dagblad (in Dutch)!

Hyarchis recently opened its new software development center in Kaunas

Kaunas is the second city of Lithuania. Our office is located in the heart of the city center and we’re currently looking for both junior and senior software developers to join our team. Do you have a passion for front-end development and user experience design? Are you proficient in .NET, Java, Angular and/or Python? Then we’re looking for you! Curious what positions we might have for you? Please write us on info@hyarchis.com.

Please note: limited availability between 1pm and 3pm

Hyarchis beperkt bereikbaar

Due to maintenance work being carried out by our provider, Hyarchis will not be available by telephone or Skype between 1pm and 3pm. You can, however, still contact us by email. Please send any emails to your regular contact’s address or to support@hyarchis.com

The people behind Hyarchis: Michel van der Lubbe

Who are you and what job do you hold?

My name is Michel van der Lubbe, I’m 35 years old and I work as a functional application manager.

What does your job entail?

In my job, I’m responsible for arranging management matters between Hyarchis and the customer. The customer uses our product and, as part of this, receives a certain level of support. The exact nature of that support is set out, for one, in a “Document of Agreements and Procedures” (DAP). User management, customer needs management and change management are all key components of the DAP. In ITIL terms, this is also referred to as “Problem, Change and Incident Management”.

Who are your key customers?

Trade union FNV started using the Hyarchis Legal software early in November this year. I started working at Hyarchis barely a month before and was immediately asked whether I could set up the application management processes between FNV and Hyarchis. So I guess I can say that from that moment on “my” key customer has been FNV.

What do you like best about your job?

On the one hand you have the customers and on the other your employer. There can sometimes be quite a gap between what one side wants and what the other can provide. If, at the end of a project, I have managed to find an acceptable middle ground for everyone, that’s very satisfying.

Where do you live?

I live with my girlfriend and baby boy (3 months old) in Alkmaar city centre.

What are your hobbies; what do you like to do in your free time?

Just over 18 months ago, we moved to our current home in Alkmaar. Since our home dates back to 1890, it needs a lot of maintenance, which I love to do. And our son Saen is a really fun hobby too 😉

Syntrus Achmea Real Estate & Finance (SA RE&F) choose Hyarchis Document Management

Syntrus Achmea has been using Hyarchis Document Composition for some time already, and it has now added Hyarchis Document Management.

With the implementation of a company-wide DMS and the replacement of the current custom archiving system, SA RE&F is aiming to have a system in place that is less complex and costly to maintain. It also wants a system that is easier to integrate with standard mortgage and other systems, and that allows for faster implementation of functional and technical changes needed due to changing market conditions, for example.

The various departments at SA RE&F each use their own system to process physical or and/or digital documents.

Hyarchis DM has already been implemented in the Commercial Mortgages domain. Over the course of this year, the system will be rolled out to the rest of the domains at SA RE&F, including Residential Mortgages, International Real Estate, Mid-office Direct Real Estate, and Development and Acquisition.

It’s a great project for Hyarchis, and we are incredibly proud that we have been asked to implement Hyarchis Document Management at this wonderful organisation.

Would you like to learn more about document management? Hyarchis Document Management

The people behind Hyarchis: Rob Soulier

Who are you and what job do you hold?

My name is Rob Soulier, I just turned 60 and since 1981 I’ve been working in “IT”, as it was called back then. At Hyarchis, I mainly do testing, customer support and some of our own system administration.

What does your job entail?

My work consists of testing and retesting new and updated functionality in the Hyarchis Digital Business suite, and carrying out regular regression tests of the entire suite. And, together with my colleague Erik, I support users who report problems or ask questions over the support portal. I also do system administration and functional management on the large Linux servers on which our CMS solutions and the front-end servers of our Digital Business suite run. And when documentation needs to be updated, I do this too.

Who are your key customers?

I feel that all “my” customers are important, but there are a few who I deal with on a weekly basis and others who I hear from maybe once a year. Most of my support time is spent dealing with our CMS customers for whom I am the first line of support.

What do you like best about your job?

The variety and working alongside different colleagues, given that I work both in Eindhoven and Amsterdam. I like experiencing the new product developments that continuously arise and then testing them thoroughly, and I also find the interaction in the project groups that deal with new developments interesting. I also like helping customers with questions or problems.

Where do you live?

I live in Weert, the gateway to Limburg. I was born and bred there.

What are your hobbies; what do you like to do in your free time?

I have too many interests and activities to list them all, so I will just mention a few. I am a member of the Royal Netherlands Association for Meteorology and Astronomy, a “buksmeester” (literally weapon master) and committee member for a Limburg-based society for civilian militia re-enactment, board member and competition secretary for a regional association of similar militias, and member and chair of the Central and North Limburg branch of the VERON amateur radio organisation. So I spend my free time on the activities you can expect members of these sorts of associations to be involved in. It makes a difference that our children have left the nest, otherwise I would not be able to do all of this.

FNV chooses Hyarchis Legal

FNV

Trade union FNV is implementing the software solution Hyarchis Legal. FNV operates a department that represents members on an individual basis (Individuele Belangen Behartiging). Hyarchis Legal will support the regional offices of this department in the digital processing of documents and data relating to legal services in the area of work and income. The merger of four Dutch trade unions (FNV Bouw, FNV Sport, Abvakabo FNV and FNV Bondgenoten) resulted in three separate systems being in use at the same time. To further facilitate a digital working method, there was a clear need within FNV for a single, overarching system that would promote collaboration between employees while also making information more transparent.

A central platform

The Hyarchis Legal software was the solution FNV was looking for. Hyarchis Legal supports working digitally from any device, and because this system provides a central location where all information concerning a case can be recorded, managed and shared, all stakeholders can “discuss” a case through a single platform. The software solution comprises an online working environment with modules for customer communications and document management. What’s more, because all documentation is stored centrally, lawyers working for FNV in various regions can take over each other’s work when necessary. In 2018, the system will be connected to the new digital environment of the Dutch courts.

“Clients are becoming increasingly demanding, revenue models are under pressure, competition is growing and the permanent workplace is disappearing,” says Hyarchis CCO Marijke Vos. “To future-proof the organisation, it’s essential for case and document processes to be digitised. Since Hyarchis Legal has been specially designed for the legal sector, FNV will be able to make this step in the short term. The system is planned to go live late this year or early next year; everyone’s working hard on the preparations right now.”