Lacent, a sister company of Wehkamp.nl specialised in developing, implementing and managing various insurance products and lines of credit for money and goods, uses Hyarchis for archiving and accessing digital documents, such as digitised account overviews on the self-service page of Wehkamp.nl.
Financial service providers are required by law to provide periodic financial status overviews to the people who owe them money. Hyarchis supports options for digital document archiving and access. The solution processes and documents huge numbers of overview every month within a relatively short time frame, so consumers can access up-to-date information in a ‘MyLogin’ environment. The digital document archive can also be accessed from the Lacent call centre application, making it possible for the online department store’s contact centre to have direct access to the current customer dossiers. This access ensures that the contact centre has a total impression of the customer, thus improving customer support.