Akbank uses Hyarchis to digitise its customer and credit cases. These digital cases do not just contain application forms and copies of proof of ID: all incoming letters and email messages, payments and bank transfer requests are also scanned, indexed and archived here. Hyarchis is also used as a workflow system in the retail banking departments in the Netherlands, Germany and the UK. The bank also turns to Hyarchis for its internal documentation flows, for processing invoices for example.