Syntrus Achmea Real Estate & Finance – CDD
Syntrus Achmea Real Estate & Finance is an investment management organization focused on real estate and mortgages for institutional investors. Syntrus Achmea manages more than €37 billion in invested capital for more than 70 clients.Case study
Syntrus Achmea Real Estate & Finance (SARE&F) has grown steadily in recent years because of their strategic acquisitions of mortgage and real estate portfolios. A challenge with such acquisitions is the data quality of individual customer files. The collection and organization of this customer information was done before SARE&F acquired the files which means that the quality, completeness and correctness of customer data within cannot be confirmed with certainty. For this reason, SARE&F is conducting a Customer Due Diligence Remediation cycle for all active mortgage dossiers. This is an an end-to-end review of all mortgage files to ensure data quality. With more than 70,000 mortgages under management however, this is a challenge. In many dossiers, especially older ones, source documents lack relevant metadata. Next to that, many documents are only partially searchable and the presence of certain, necessary documents remains unclear in some files.
Hyarchis CDD searched through 23.350 in a time frame of 80 hours, locating identity documents and mortgage deeds with 99.42% accuracy. Relevant metadata was also found. This metadata was added to the Hyarchis Document Management system, making these documents easy to find in the future. Compared to the only available alternative - manual verification - the normal turnaround was reduced from months to hours. This saved SARE&F an estimated 72.000 working hours and increased accuracy by an estimated 91%.
72 000 working hours saved
91% increase in accuracy
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