Hyarchis Document Dialogue
Hyarchis Document Dialogue enables your organisation to communicate with your customers in a personal, fast and secure manner. You can communicate, exchange documents and discuss a case in a secure environment – and do all of this while everything is being stored in a clear and transparent manner in Hyarchis Document Management.
Hyarchis Document Dialogue allows you to guarantee to your customer that confidential information will indeed remain confidential. It enables you to guarantee the quality of the service you are providing. Your employees are also able to communicate about a case or a portfolio using a more efficient and user-friendly method. Communications will also be perceived as being more efficient and customer-friendly because your customer does not have to log in each time a message is ‘waiting’ for them.
Communicate in the way your customer wants you to
Hyarchis Document Dialogue makes this possible by allowing your customer and employee to communicate digitally via an intuitive and user-friendly interface in a secure environment.
All of the correspondence and associated documents are stored in the document management system upon receipt, and are therefore immediately subject to the applicable authorisation and retention rules. Communications are linked to customer cases so that communications with your customers can be managed in a clear and structured way.
Simple and user-friendly
Following a once-only invitation and the installation of the app, both the employee and the customer can exchange documents and communicate with each other in a secure and controlled environment.
The app puts employees in control and provides them with a clear overview. All of the correspondence can be viewed and documents can be accessed, edited and shared on a single screen. The app allows customers to have personal contact with their contact and to share their documents using drag and drop. This prevents confidential documents being exchanged by email.
Your employee invites the customer to join with a once-only email. Once the app has been installed, everything is discussed and exchanged in a controlled environment. Right from the start, customers will feel they are being looked after in a personal, familiar and secure way.
Hyarchis Document Dialogue
Benefits for your organisation
- Case handler or case manager is in control and has clear overview
- Clear and structured
- Easy to use
- Chat is linked to a case
- Discussions and documents stored in a centralised location
- Access for authorised colleagues
- No installation required
Benefits for your customers
- Customer has personal and direct contact via smartphone
- Simple and easy to use
- Summary of all correspondence with case handler
- Summary of all messages from the customer to the case handler in logical order
- Sending documents is quick and easy
- Chat is terminated after case has been closed
Want to find out what Hyarchis Document Dialogue could mean for your organisation?
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