Support Engineer

Who are we

Hyarchis is a Dutch-based software developer with a long history that rolls back to the mid-eighties. Starting as a provider of document management software, Hyarchis has grown into a provider of full-scale developer of enterprise content management systems which are used by more than 90% of the financial services providers in the Netherlands. Now we have reached the limits of our growth potential in our home country, we have decided to expand our horizon towards the Nordic and Baltic markets.

Who are you

We are looking for a support engineer who enjoys helping our clients to put our software products to the best possible use. In the role of support engineer you are responsible for the happiness of our customers by pro-actively helping them to find their way in our product suite. It’s important that you like to communicate and get things done. The support which you’ll be doing is mostly third-line and this means that we expect you to have a solid technical background. Additionally, you will help us with manual testing, writing documentation and automating our support desk.

Responsibilities:

  • Support the helpdesk and key-users of our customers in using our product suite.
  • Support our colleagues in Kaunas and Eindhoven with application support and workplace issues.
  • Perform system maintenance on virtual machines and their hosts.
  • Perform user management tasks.
  • Write Wiki pages for both internal and external use.
  • Write user and administrator manuals for our product suite.
  • Support of our QA & Test team.

Requirements:

  • Degree in the field of Informatics.
  • 3-5 years experience in a role of support engineer.
  • Experience with Document Management & Document Composition software.
  • Strong knowledge of Microsoft Azure, VMWare, ESXi, Madcap Flare and MS DevOps.
  • Hands-on mentality & strong organizational skills.
  • Strong communication skills in both Dutch and English
  • Team player who contributes to the atmosphere in our office.

What we offer:

  • Competitive salary + secondary remuneration package.
  • Flat organizational structure characterized by an open and casual atmosphere.
  • Encouragement to grow both as a person and employee.

Interested in this vacancy?

Apply now! Send your CV and your motivation to jobs@hyarchis.com

No agencies, direct applicants only.