Hyarchis research report: “Ready? Set. Go!”09/06/2016
The financial market is undergoing drastic change. Whereas, until recently, responsibility was in the hands of the intermediaries, consumers are increasingly taking charge now. As a result, a new approach is making headway, an approach that allows provider and consumer to work together on a jointly compiled product. We call this online collaboration.
Every year, Hyarchis carries out a survey among customers in the financial sector on the status of online collaboration. The aim of the survey is to increase awareness of this topic among financial institutions and to emphasise the importance of meeting customer expectations.
In the summer of 2015, research agency Markteffect carried out this survey on behalf of Hyarchis among, in total, 498 professionals from the banking, insurance, pension, mortgage and accountancy sectors. After reading this report, you will be fully up to date on the current state of affairs and trends, and you will know where you stand in relation to your competitors.
Fill in the details below to download the research report “Ready? Set. Go! Online samenwerken met klanten: Is de financiële markt futureproof?” [Ready. Set. Go! Collaborating online with customers: is the financial market future-proof?]