Little gem: Huismerk10/08/2016
A lot has been said about online collaboration in the financial sector. In 2016, this is the way to keep the ever more demanding customer satisfied. And that’s what really counts. An important side effect of satisfied customers is an increasing level of consumer trust, something that has been very low for many years now.
Now that the economy is in an upswing, we see the financial market starting to move again too. Lately, we have been approached more and more often about facilitating online collaboration. The research we commissioned into online collaboration with customers is well-known on the market, and the report is a great reference you can use to compare your business with others. You can find out which sectors are in the lead in this area and which are trailing behind, you can see the pros and cons of online collaboration with the customers, and you can discover where you stand in relation to all this.
Hyarchis set out in search of the little gems in the financial market so that we could share their best practices. Which organisations should serve as textbook examples of how to collaborate online? How should today’s financial service provider go about this? What tools are needed? Who’s in the lead and why? In this document, you will find our first little gem: the Huismerk service concept. Don’t delay: download it now.