FNV chooses Hyarchis Legal


Trade union FNV is implementing the software solution Hyarchis Legal. FNV operates a department that represents members on an individual basis (Individuele Belangen Behartiging). Hyarchis Legal will support the regional offices of this department in the digital processing of documents and data relating to legal services in the area of work and income. The merger of four Dutch trade unions (FNV Bouw, FNV Sport, Abvakabo FNV and FNV Bondgenoten) resulted in three separate systems being in use at the same time. To further facilitate a digital working method, there was a clear need within FNV for a single, overarching system that would promote collaboration between employees while also making information more transparent.

A central platform

The Hyarchis Legal software was the solution FNV was looking for. Hyarchis Legal supports working digitally from any device, and because this system provides a central location where all information concerning a case can be recorded, managed and shared, all stakeholders can “discuss” a case through a single platform. The software solution comprises an online working environment with modules for customer communications and document management. What’s more, because all documentation is stored centrally, lawyers working for FNV in various regions can take over each other’s work when necessary. In 2018, the system will be connected to the new digital environment of the Dutch courts.

“Clients are becoming increasingly demanding, revenue models are under pressure, competition is growing and the permanent workplace is disappearing,” says Hyarchis CCO Marijke Vos. “To future-proof the organisation, it’s essential for case and document processes to be digitised. Since Hyarchis Legal has been specially designed for the legal sector, FNV will be able to make this step in the short term. The system is planned to go live late this year or early next year; everyone’s working hard on the preparations right now.”