The availability of a highly innovative IT infrastructure is a prerequisite to realize our ambitions and strengthen our position in the Dutch market. Looking back on a smooth implementation process as well as a streamlined onboarding of our launching customer, we believe that we have made the right choice with Hyarchis.

With unrestricted access to our source documents which contain our customer information, we create a single source of truth within our company. This is a source of truth that we can rely upon within all of our business processes. Together with Hyarchis, this is the first step in a long-term roadmap with which we aim to create large-scale automation for both our acceptance and quality assurance processes.

We entrusted Hyarchis with the delivery of a cloud-based document management system because of their extensive track record in the mortgage industry. Although both project and process were intensive, communication was always clear which resulted in a successful implementation. The rollout to our 180 locations was achieved without a hitch, which can partly be credited to the e-learning that was prepared for the end users. The final product was so intuitive that we were able to use it immediately after implementation as if nothing had changed.

We preferred to use the Hyarchis solution, whose solution we have been using for years, which also works in the cloud. The Hyarchis team responded to all our requests with maximum speed, and we arrived at a solution that meets our needs exactly.