Junior support engineer

We are a leading Dutch fintech that helps financial service providers in managing their crucial data and complying with regulations. We achieve this by providing KYC Lifecycle Management solutions from onboarding to monitoring and data remediation.

At the core of our offerings are the Hyarchis Document Manager and Compliance Manager platforms. The Document Manager, combined with a composable AI product suite – and the teams that develop it – make the impossible possible by unlocking the full value of a company’s data. While the latter ensures seamless onboarding and monitoring that is fully compliant with AML, KYC and GDPR.

Our key markets are mortgage, life and pension, accountancy and banking sectors, whereas some of the biggest customers that we serve include ABN AMRO, Stater, Quion, SARE&F, De Hypotheker, BCMGlobal, NIBC, Keylane, WEA Deltaland, Kreston van Herwijnen, FSV Accountants + Adviseurs, Moore-DRV and ABIN.

What we’d expect from you

• Flexible working hours and location: you decide when and where you work, we only look at results
• Hybrid workplace model
• Cool team of professionals dedicated to not wasting their time, but making an impact instead
• Flat organizational structure characterized by an open and casual atmosphere
• Encouragement to grow both as a person and a professional

What you could expect from us

• MBO diploma
• Basic knowledge about cloud applications
• Customer and solution oriented
• Ability to work well both independently and collaboratively in a fast-paced, dynamic environment
• Proactivity and willingness to learn
• Ability to remain calm and composed under pressure
• Strong verbal and written communication skills, not afraid to talk with customers
• Strong communication skills in English (written and verbal)

Are you our next junior support engineer?

We’ve grown a lot recently, which is why we want to grow our team by adding a new support engineer. As a junior support engineer at Hyarchis, you will mainly work with our experienced support engineers/consultants to answer incoming questions. Once you are familiar with our products and systems, your duties will quickly be expanded to independently maintaining contact with customers, both in terms of answering questions and implementing changes to the customer’s configuration(s).

Your ability to analyze and resolve issues efficiently will provide valuable support to our clients. As part of a team of driven, motivated professionals, you will help us and our clients to use our product suite. The ideal candidate will be someone with a curious mind who is eager to improve daily and strives to make marked impacts with their work.

Your team

You will be joining a focused team consisting of senior consultants and product specialists. Your team, together with business line managers and engineering department will create and adapt new cloud solutions that enable FinTech industry customers to continuously onboard their data and ensure its safety.

We offer our colleagues a great range of perks including lunch deliveries, 25 days of holiday, company events and training opportunities. We also offer opportunities for professional development, a strong work-life balance, flexible work schedules and a ‘pets welcome’ policy (no lions please).

Why Hyarchis

Interested in helping us develop technology that will change the way business is done? Apply with your cover letter and CV today! If you have any questions on the job or the procedure, please contact Erik Meegdes at +318- 80078500.